Privacy Policy

Scope

This Privacy Notice (the “Notice”) outlines the practices adopted by Cazeus, along with its affiliated entities and subsidiaries (collectively referred to as “Cazeus,” “we,” “us,” or “our”), regarding the management and protection of your personal information.

The provisions of this Notice pertain to all personal data gathered from individuals who visit our platform, as well as registered “Players” who maintain an active account on our website.

Who We Are

The entity operating this website serves as the Data Controller for your personal information. In the scope of our professional relationship with you, we determine the objectives and methods for processing your data as detailed in this Notice. Alongside our joint controller, we are committed to upholding the ownership and rigorous security of all personal information entrusted to us.

For any inquiries regarding these policies, or if you wish to submit a request to exercise your privacy and data protection rights, please reach out to our Data Protection Officer at [email protected].

What Personal Data Do We Collect?

Information Provided Directly by You

Depending on your level of engagement with our platform, we gather specific categories of personal information to facilitate our services:

Account Registration Details: To establish a profile, we require essential details such as your full name, email address, date of birth, and gender. We also collect contact and residency information, including your phone number, country of origin, and zip code, along with your chosen username and social security number. During this process, technical data like your IP address and geographic location are automatically logged.
Verification & Due Diligence Records: To fulfill our regulatory mandates, including “Know Your Customer” (KYC) and Anti-Money Laundering (AML) protocols, we process sensitive documentation. This includes government-issued IDs (passport, driver’s license, or national ID), proof of residency, social security numbers, and documentation regarding your source of wealth or financial standing.
Payment & Financial Data: To manage deposits and withdrawals, we collect financial identifiers such as Bank IDs, IBANs, CPR or CPF numbers, and specific payment provider details. This data is also utilized to ensure compliance with financial monitoring and identity verification standards.

Personal Data Collected Automatically

Technical & Device Details: Whenever you access our platform, we capture specific details about your hardware and software. This includes your unique device identifiers, operating system version, and IP address.
Activity & Usage Logs: To optimize our platform and enhance your user experience, our systems automatically record how you interact with our services. These logs include your search history, ad interactions, content views, and social media shares performed on our site. We also track session timings, specific pages visited, and navigation paths, often utilizing cookies and similar tracking tools to gather this insight.
Geographic Data: While using our services, we may determine or estimate your general geographic location to provide localized content and security.

Personal Data Obtained from Third Parties

To improve service personalization and satisfy our legal mandates, we may acquire information about you from external entities, including:

Public Records: Information sourced from government databases, open internet resources, social media, and various news or print media outlets.
Commercial & Regulatory Partners: Data provided by credit bureaus, financial institutions, public authorities, and specialized fraud-detection agencies. These partnerships are vital for verifying your identity and monitoring for any suspicious or illicit activities.
Behavioral Inferences: We may develop insights by analyzing your existing data. For instance, your browsing patterns and gameplay history help us predict your preferences and interests to better tailor our suggestions.
Publicly Shared Profiles: Information you have voluntarily made public on digital platforms, including details from accounts linked to our service, such as Google or Facebook.

Why Do We Collect Your Data?

The personal information we gather is utilized for the following purposes:

Service Delivery: To ensure you can access and use all features of our platform effectively.
Support & Communication: To address your inquiries and provide timely assistance.
Product Development: To conduct research, data analysis, and troubleshooting aimed at refining and enhancing our offerings.
Security & Prevention: To identify, monitor, and mitigate risks associated with fraudulent, harmful, or prohibited activities.
Marketing & Personalization: To deliver relevant promotional updates, newsletters, and tailored advertisements that match your interests.
Legal & Regulatory Compliance: To satisfy our statutory obligations and handle investigations or disputes involving law enforcement.
Operational Integrity: To safeguard our intellectual property and maintain the technical stability and security of our systems against unauthorized access.

What Are Our Lawful Basis for Processing Your Personal data?

In accordance with the GDPR and relevant data protection legislation, we only process your information when a valid legal justification exists. In certain scenarios, multiple legal grounds may apply simultaneously. We primarily rely on the following bases:

Performance and Initiation of a Contract

We handle your data to execute the agreement you have with us or to take steps toward forming that agreement. This includes managing your account, providing customer support, and maintaining communication to fulfill the obligations outlined in our Terms and Conditions.

Compliance with Legal Mandates

Processing is often mandatory for us to meet various statutory and regulatory requirements. Key activities under this category include:

Executing identity and age verification as part of our KYC (Know Your Customer) and AML (Anti-Money Laundering) duties.
Utilizing IP data to confirm your jurisdiction and ensure compliance with local laws.
Implementing risk management strategies to prevent problem gambling and encourage responsible gaming.
Maintaining robust information and network security.
Responding to official legal requests such as court orders, subpoenas, or warrants.
Preventing financial crimes, including fraud, terrorist financing, and money laundering.
Fulfilling mandatory reporting obligations to financial and technical regulatory bodies.
Addressing and processing your requests to exercise your data protection rights.

Legitimate Interests

We may process your data to support our legitimate business interests or those of a third party, provided these interests are not overridden by your personal rights and freedoms. This includes:

Managing legal defenses and initiating claims in administrative or judicial proceedings.
Ensuring the technical stability, intellectual property protection, and security of our website and applications.
Overseeing our business relationship and refining our service offerings.
Conducting data aggregation and analytics for market research and product development.
Applying customer segmentation to detect harmful behaviors and monitor platform integrity.
Utilizing machine learning to analyze gameplay patterns and provide personalized game recommendations.
Identifying and blocking cheating, the use of prohibited software, or other patterns that threaten fair play.

Consent

When you provide explicit permission, we may engage in the following:

Delivering direct marketing via SMS, email, phone, or push notifications.
Tailoring promotional offers based on your specific gaming history and habits.
Analyzing online behavior to present targeted advertising relevant to your interests.
Measuring the impact of our marketing campaigns to better align with user preferences.
Managing your involvement in tournaments, loyalty programs, and special reward events.

How We Share Your Personal Data

To provide high-quality services and maintain security, we may disclose your information to the following categories of recipients:

Internal Entities: Your data is accessible to authorized staff, contractors, and agents. We also share information with our parent company, subsidiaries, affiliates, and other brands within our corporate group to ensure consistent management and service delivery.
Financial & Payment Partners: We work with a network of secure third-party payment providers to facilitate your transactions. To process deposits and withdrawals, we may share details such as your full name, contact info, date of birth, and residency. Furthermore, we may provide your KYC documentation to these partners to assist them in fulfilling their own Anti-Money Laundering (AML) and legal mandates.
Operational Service Providers: We engage external specialists to manage vital functions, including cloud hosting, technical infrastructure, customer support, and communication tools (SMS, email, and voice calls).
Commercial & Marketing Partners: We share data with marketing entities and game providers to deliver content and promotional activities.
Security & Compliance Agencies: To maintain the integrity of our platform, we share information with fraud prevention agencies, law enforcement, and regulatory or licensing bodies as required by law.
Business Transitions: In the event of a corporate restructuring—such as a merger, acquisition, divestiture, or asset sale—your data may be transferred to the involved third parties as part of the transaction.
Research & Analytics: We collaborate with data aggregators and analytics firms to perform market research and refine our service features through data analysis.
External Dispute Platforms: If you post a public complaint or query on a third-party site (such as a gambling forum or review portal), we may respond on that platform to resolve the issue. In these cases, we will only disclose the minimum data necessary to identify your account and clarify the facts. This is done to protect our professional reputation and ensure transparent dispute resolution.

How Long We Keep Your Data

We maintain your personal information throughout the lifespan of your active account to ensure we can provide our services as described in this Notice.

Please be aware that we are often legally obligated to preserve certain records for extended periods. This includes compliance with Anti-Money Laundering (AML) statutes and other specific regulatory mandates that require data retention even after your direct interaction with us has ended.

When your account is officially closed and we no longer have a legitimate business reason or statutory requirement to store your information, your data will be permanently erased or fully anonymized, ensuring you can no longer be identified from the remaining datasets.

Your Rights

You possess specific legal rights regarding the personal information we maintain. These rights include:

Access: You may request a copy of the personal data we hold and receive detailed information on how it is being processed.
Correction: You have the right to update or fix any personal information that is imprecise or outdated.
Deletion (Right to be Forgotten): You can request the removal of your data when there is no longer a valid legal or operational necessity for us to keep it.
Restriction: In specific scenarios, you may ask us to limit how we use your personal information.
Portability: You have the right to receive your data in a structured, digital format and request its transfer to another service provider.
Objection: You may challenge our processing of your data, particularly when we rely on “legitimate interests” as a legal basis or use your data for marketing.
Withdrawal of Consent: If you previously gave us permission to use your data, you can cancel that consent at any time (this will not affect the legality of any processing done before the withdrawal).
Right to Complain: You have the authority to file a grievance with a data protection supervisory authority, typically in the country where you live, work, or where a potential issue occurred.

To exercise any of these rights, please reach out to our Support Team at [email protected] or contact our Data Protection Officer directly at [email protected].

Cookies and other Tracking Technologies

To optimize your user experience on our website and mobile applications, we utilize cookies, pixels, web beacons, and similar digital tracking tools. When you first access our platform, we will request your explicit permission to deploy non-essential cookies. Please note that “strictly necessary” cookies—which are vital for the core functionality and security of the site—do not require prior consent.

For a detailed breakdown of the specific cookies we employ, the reasons behind their use, and instructions on how to adjust your tracking preferences, please consult our comprehensive Cookie Notice.

Data Security

Safeguarding your personal information is a core priority. We employ a comprehensive security framework—consisting of technical, physical, and administrative defenses—to prevent unauthorized access, accidental loss, theft, or improper use of your data. These measures are specifically designed to block the disclosure, modification, or destruction of your information.

While we utilize sophisticated encryption and security protocols, it is important to acknowledge that no digital system or internet-based transmission is immune to potential breaches. Because the nature of the internet does not allow for a guarantee of absolute security, we cannot promise that your data will never be compromised. Nevertheless, we are committed to the constant evaluation and upgrading of our security standards to provide the highest level of protection possible.

Transfer Of Data Outside EU/EEA

Your personal information may occasionally be processed in jurisdictions located outside the European Union (EU) or the European Economic Area (EEA). Before any such transfer to our global affiliates or external partners takes place, we verify that rigorous security measures are in effect to maintain a high level of data protection.

To ensure your information remains secure, we rely on established legal mechanisms, such as transferring data only to nations officially recognized by the European Commission for their adequate protection levels, or utilizing Standard Contractual Clauses (SCCs) and other legally sanctioned safeguards approved by the European Commission.

Change in Ownership or Control

In the event that our company undergoes a merger, sale, or any other transition in ownership or corporate control, your personal information may be shared as part of the transaction process or during the preliminary stages of such a change. Any successor or acquiring entity will be entitled to process your data, but they must do so strictly under the conditions defined in this Privacy Notice, unless you provide specific consent for your data to be used in a different manner.

How To Contact Us

Should you have any inquiries regarding this Privacy Notice or wish to learn more about our data handling procedures, please do not hesitate to reach out. You can contact our team directly by emailing [email protected] or our Data Protection Officer at [email protected].

Updates To This Notice

As our technology advances and legal requirements change, we may find it necessary to revise, adjust, or update this Privacy Notice. We encourage you to review this document periodically to stay informed about how we protect your information. Any changes will become enforceable as of the effective date displayed on our platform.

Effective Date: October 2024